Frequently Asked Questions
1. How do I upload a video to Maxcast?
To upload video files to Maxcast, click the Browse button to find a video on your computer or network to upload. Complete the required information and any optional information and click the "upload" button. Your video will then be submitted to Maxcast for review and approval.
If the upload process fails, simply upload the file again.
2. How do I find my video after it has been uploaded?
After uploading your video to Maxcast, the video will be prepared for online distribution. Once the video has been prepared for online distribution, you will receive a confirmation email message. You can then log into your Maxcast account and find the video in your list of "unpublished" videos. Videos will NOT be available immediately upon submission.
3. Which settings should I use when encoding my video?
The following settings are recommended for optimal online performance. Other settings may still work but may compromise the video quality.
Size and Aspect Ratios:
For Standard profiles, the files should be encoded in a 480x272 format for 16:9 content or a 480x360 format for 4:3.
For High Definition profiles, the files should be encoded in a 720x404 format for 16:9 content or a 640x480 format for 4:3
The encoding frame rate should be set to be the same as the source frame rate unless it can be inverse-telecined down to 24fps. Also, all content should be properly de-interlaced. The video should also be properly cropped (no black edges) and have the proper luminance and Gama corrections.
Source Encode for Standard profiles: 2.5mb dual pass video encode with PCM 16 or 24 bit stereo audio at the same audio source sample rate as the original. i.e. 44khz or 48khz. The audio source can also be MP3 if it is encoded at 192 kbps.
Source Encode for High Definition profiles: 4mb dual pass video encode with PCM 16 or 24 bit stereo audio at the same audio source sample rate as the original. i.e 44khz or 48khz. The audio source can also be MP3 if it is encoded at 192 kbps or higher.
4. Which video file formats and codecs are supported?
The video should be provided in one of the MP4 codecs listed below. The preferred codec is DivX 5.2. DivX has produced newer codecs, but early versions of 6.x versions occasionally manifest synchronization issues between the video and audio.
Video files encoded with H264, WMV and ON2 codecs will also work. MOV codecs will also work if the underlying codec is available on the Windows platform. Some MPG2 codecs will also work; however, these videos need to be handled on a case by case basis because of the wide variety of MPG2 codecs. MPG2 also requires a higher source bit rate encode.
Please refer to the specific list of supported file format and codec types below.
For video that is produced using Mac-based production tools, the video will need to be saved in one of the Windows-based formats listed below. Native Mac formats will fail in the process of uploading and preparing the video for online streaming.
|YUY2||uncompressed YUV 4:2:2|
|Y41P||uncompressed YUV 4:1:1|
|WMV1||Windows Media Video 7|
|WMV2||Windows Media Video 8|
|WMV3||Windows Media Video 9|
|Mpeg 1/2 layer 1|
|Windows Media Audio 7|
|Windows Media Audio 8|
|Windows Media Audio 9|
* Preferred codec
5. Are videos without audio supported?
Currently videos without audio are not supported on Maxcast but will be in the future.