Maxcast Help
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Frequently Asked Questions
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How to Use the Maxcast Player
Playback Control Buttons
Located below the video window are a set of video control buttons, which include the ability to play, pause, fast forward, rewind, and move to the previous or next program. Pause and play are performed by clicking on the same button. The pause/play button changes depending on the current play state of the player. The fast forward and rewind buttons support multiple rates. The rate of moving through the content increases from 2x up to 16x speed by clicking on the buttons multiple times. Simply click on the play button to resume normal playback.
Video Window Size
The ability to change the size of the video window is available by clicking on the icon on the far right below the video window. This changes the viewing area to fill the full screen. You can return to the standard video window by pressing the "Esc" button on you keyboard.
Volume Control
Located to the right of the control buttons is the volume slide bar. You can drag the volume control slide bar to the left or right to decrease or increase the volume level. Sliding the volume control bar completely to the left will mute the sound.
Video Timeline
The program timeline below the playback control buttons and volume controls is a video timeline you can use to "time shift" your viewing of the current program. Clicking on any program in the "channel schedule" will shift the timeline to the beginning of that program and start playback at that point.
Time Index
A time index displayed immediately to the right of the timeline will always display the current playback location.
Share
A button to share a clip or program with a friend is available to the right of the volume control. This button opens a form that allows you to share what you are watching with someone else via email. You can select to share a link to the channel programming or a video or clip. To send a clip, you must also set the start and end of the clip using the controls provided. Simply fill out the form as indicated and click the "send" button. An email will be sent that includes a link to the selected program or clip, and you will receive a confirmation that the message has been sent. Click on the "close" link to return to the program schedule.
Playlist/Program Schedule
A playlist or program schedule appears to the right of the video window. This schedule includes all available programming for the published channel. Clicking on any of the programs listed will move the timeline to the beginning of that program and start playing the program.
Troubleshooting
What do I do if I cannot install or upgrade the video player?
Try to install the player from a standalone installer instead of our web page integrated install. Download the installer for the video player.
Why does audio or video playback stop and/or stall?
You can usually recover and begin broadcasting by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.
Why does audio play without video?
You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please visit the audio video settings page.
Why does video play without audio?
First ensure your speakers are turned on and are not muted. If the problem persists please visit the audio video settings page.
General Questions and Technical Requirements
What are the system requirements for Maxcast?
Windows
- Processor: Intel Pentium 3 or better
- Operating System: Windows 2000, Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates, Windows Vista
- RAM: 128 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Internet Explorer version 6 or higher, or Firefox/Mozilla 2 or higher
- Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL or Cable)
- Operating System:Mac OS X 10.4 "Tiger" or higher
- RAM: 128 MB minimum (512 MB recommended)
- Video Card: 32 MB minimum (128 MB recommended)
- Browser: Firefox/Mozilla 2 or higher, or Safari 2 or higher
- Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
- Internet Connection: Broadband/High Speed (DSL or Cable)
Will Maxcast video player support additional platforms?
Maxcast video player powered by Move Networks will support other popular platforms in the near future.